Terms of service
Terms of Service
1. Overview
Welcome to PrintOurStory.
This website is operated by T&D PAINTING SERVICE AND SALES LLC under the PrintOurStory brand.
Throughout this website, the terms "we," "us," and "our" refer to PrintOurStory.
By using our website or purchasing products, you agree to the applicable terms, policies, and conditions presented by our store, subject to your rights under applicable law.
2. Products and Personalization
PrintOurStory offers personalized gifts and keepsakes.
Product descriptions, customization options, materials, dimensions, and available designs may vary.
Customers are responsible for reviewing their selections and personalization information before completing an order.
If an issue arises with your product, please refer to our Replacement & Refund Policy or contact our support team.
3. Orders and Pricing
Product prices and available options are displayed on our website.
Shipping charges, taxes, and other applicable order costs are presented during the purchasing process.
We may correct pricing, product information, or other listing errors as appropriate and in accordance with applicable law.
If an order cannot be fulfilled as placed, we will contact the customer regarding the available options.
4. Customer-Submitted Content
When submitting names, text, photographs, artwork, or other materials for personalization, you confirm that you have the necessary rights or permissions to use those materials for your order.
You grant us and our fulfillment providers permission to use the submitted materials as reasonably necessary to process and produce your requested personalized items.
This does not transfer ownership of your original materials to PrintOurStory.
5. Order Changes and Cancellations
Orders for personalized products may begin processing shortly after purchase.
Requests to modify or cancel an order are handled according to our Cancellation & Modification Policy and applicable law.
6. Shipping and Delivery
Production and delivery times depend on the product and shipping destination.
For details about processing, shipping, tracking, and delivery concerns, please review our Shipping Policy.
7. Returns, Refunds, and Replacements
Our Replacement & Refund Policy explains how to report issues and request assistance with eligible orders.
Nothing in these Terms is intended to limit rights that cannot legally be waived.
8. Website Content and Intellectual Property
Website content, including original text, designs, graphics, and brand materials, may be protected by intellectual property laws.
You may not use protected content without authorization except as permitted by applicable law.
For concerns about potentially infringing content, please refer to our Intellectual Property Claim page.
9. Website Availability
We work to maintain accurate product information and a functional shopping experience.
Website features and availability may change due to maintenance, technical issues, product updates, or other operational reasons.
10. Privacy
Our Privacy Policy explains how personal information is collected, used, and shared.
Please review that policy for more information about our privacy practices.
11. Contact Information
For questions about these Terms or your order, contact:
PrintOurStory
Operated by
T&D PAINTING SERVICE AND SALES LLC
10664 Nadia Ave
Orlando, FL 32825
United States
Email: support@printourstory.com