Track Order
Your Special Gift Is on Its Way
We know how exciting it is to wait for a meaningful gift, especially when it's made just for you.
At PrintOurStory, we want to make it easy to follow your order from the moment it's placed until it reaches your doorstep.
How to Track Your Order
Step 1: Check Your Order Confirmation
After placing your order, check your inbox for an order confirmation email from PrintOurStory.
Step 2: Look for Shipping Updates
Once your order has shipped, you can access the available tracking information through your shipping confirmation email or order status page.
Step 3: Follow Your Delivery
Use your tracking link to view the latest available updates from the shipping carrier.
What Does My Order Status Mean?
Order Confirmed: Your order has been received.
In Production: Your personalized item is being prepared.
Shipped: Your package has been handed over for delivery.
In Transit: Your package is moving through the carrier's delivery network.
Delivered: The carrier has marked your package as delivered.
The exact statuses displayed may vary depending on the shipping service.
Frequently Asked Questions
Why haven't I received a tracking number?
Personalized products may need production time before shipping. Tracking information becomes available once your order has shipped and the relevant details have been added.
Why isn't my tracking information updating?
Carrier tracking updates are not always immediate. Please allow time for new tracking events to appear.
What if I can't find my order confirmation?
Check your spam or promotions folder. If you still can't locate the email, contact our support team with the name and email address used at checkout.
What if my package is delayed or missing?
Please reach out with your order number and tracking details so we can help investigate.
Need Additional Help?
Email: support@printourstory.com
Support: Mon - Sat: 9AM - 5PM EST
Response Time: We aim to respond within 24 business hours.
PrintOurStory — Personalized Gifts That Tell Your Story.