Cancellation & Modification
Last Updated: October 21, 2026
Cancellation & Modification Policy
At PrintOurStory, each personalized gift is created using the details you provide. Because these items are made especially for you, we encourage you to review your order carefully before completing your purchase.
We understand that mistakes can happen. If you need to cancel an order or make a change, please contact us as soon as possible.
1. Order Modifications
If you need to update a name, date, photo, message, product option, or shipping address, please email:
Include your order number and a clear description of the requested change.
We will review the status of your order and let you know whether the modification is still possible.
Once an item has entered production, certain changes may no longer be available.
2. Order Cancellations
If you wish to cancel your order, please contact our support team immediately.
Cancellation requests are reviewed based on the order's current processing and production status.
For personalized products, cancellation may no longer be possible after production has begun.
If a cancellation is approved, any applicable refund will be returned to the original payment method.
This does not affect any cancellation or refund rights required by applicable law.
3. Incorrect Personalization Information
Please double-check all personalization details before submitting your order, including:
- Names and spelling
- Dates and special messages
- Photos and image selection
- Sizes, colors, and product options
- Shipping address
If you notice a mistake after ordering, contact us immediately.
We will do our best to assist, but we cannot guarantee changes after production has started.
4. Address Changes
If you need to correct your shipping address, please email us with your order number and the complete updated address.
We can review address change requests before shipment. However, changes may not be possible once an order has been processed for shipping or handed to the carrier.
5. Need Assistance?
Email: support@printourstory.com
Customer Support: Mon - Sat: 9AM - 5PM EST
Response Time: We aim to reply within 24 business hours.
Thank you for understanding the special care involved in creating personalized gifts.
PrintOurStory — Personalized Gifts That Tell Your Story.